LEGAL INFORMATION
Distributor
HENGENJIZAI Co.
General Operation Manager
Kensuke Nakanishi
Address
Cerulean Tower 15F, 26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo
Phone number
050-4560-7115
E-mail address
Sales URL
Payment method
Credit card payment
Postpaid payment
Carrier payment
Convenience store payment
Amounts required other than the product price
Consumption tax (10%), shipping costs, and handling fees as specified by the payment method.
Order expiration date
If payment is not confirmed within 7 days of the order date, the order will be cancelled.
Product delivery time
It varies depending on the product, but we will ship within 3 business days from the date of order. Please note that it may take longer during long vacations, such as New Year's, or depending on the availability of the product. Also, please understand that the products we handle are handicrafts, and it may take time for the raw materials and production at the workshop to be ready. We will inform you even after purchase and take necessary measures.
Delivery Method
After we have made arrangements, delivery will be made by a shipping company.
Returns and defective products
●We take all possible measures to ensure the quality of our products, but in the unlikely event that a product is damaged, stained, or different from your order, please contact us within 7 days of delivery. We will immediately return or exchange the product. (In this case, we will bear the shipping costs.)
●If you wish to return an item for any reason other than damage or stain, please contact us within 7 days of receipt of the item. When returning an item, the customer is responsible for all shipping, bank transfer, cash on delivery, and handling charges. Please note that we cannot accept returns or exchanges in the following cases
(1) Merchandise that has been delivered for more than 8 days
(2) Merchandise that has been used once by the customer
(3) Merchandise that has been soiled or damaged by the customer
(4)Products whose boxes, manuals, etc. are soiled, damaged, lost, or destroyed by the customer
(5)Merchandise for which the customer has requested gift wrapping
(6)Merchandise that has been processed by the customer
(7)Merchandise that has been repaired or cleaned after delivery
(8)Other items for which there is a statement on the product page that the item cannot be returned.
Representations and Product Disclaimer
The representations and reproductions shown in this product may vary from person to person and are not necessarily guaranteed to be beneficial or effective.
About customs duties
If the total amount is 16,666yen or more, customs duty will be charged separately to the buyer.
